TERMS & CONDITIONS

CHANGES TO THIS PRIVACY POLICY

We may modify or update this privacy policy from time to time.  If we change this privacy policy, the changes will be published here on this website. Where changes to this privacy policy will have a fundamental impact on the nature of the processing or otherwise have a substantial impact on you, we will give you sufficient advance notice so that you have the opportunity to exercise any rights you may have (e.g. to object to the processing).  

 

111 MOTORS LLC Cars as a Data Controller and our responsibilities

111 MOTORS LLC Cars is the Data Controller and responsible for the personal information we receive about you. For example, via our websites or other marketing and communication channels, or via your use of our products and services such as Teleservices. 

When we refer to 111 MOTORS LLC Cars (‘we’, ‘us’, ‘our’) in this policy this refers to: 111 MOTORS LLC Cars Limited, a company registered in UAE and under company DED number 959687 and has its registered Showroom number 16 Block 2, Al Aweer new car market, Dubai, UAE

Regional Representation Offices

111 MOTORS LLC Cars is a global operation with its headquarters located in the UAE. 

 

 

 

 

How do we collect your personal information?

These are the main ways we collect your information:

• If you contact us directly, for example via our websites, phone, email, to make an enquiry, or request information about our products and services.

• If you provide us with your details at an event.

• If you buy a product, or service directly from us, or from a member of our authorised Dealer network.

• If you use any of our products or services, such as websites, apps, social media, Teleservices.

• If you reply to our direct marketing campaigns (e.g. filling out a response form).

• If your contact details are transferred to us from an authorised Dealer or other third parties.

• If your vehicle data (incl. vehicle identification number) is transferred to us while you’re having your vehicle serviced or repaired.

• If we acquired your personal data from other sources with your permission.

• If you submit a job application via our recruitment website.

 

Important Information

If you give information on behalf of someone else, you must ensure that they have been provided access to this Privacy Policy before doing so.

If you are under 16, please do not provide us with any of your information unless you have the permission of your parent or guardian to do so.

Please help us to keep your information up to date by informing us of any changes to your contact details or preferences.  You may change or review your preferences by clicking here, or if you have a May 111 MOTORS LLC account or Whispers membership, directly through these services.

    

What information may be collected about you

The following types of personal information may be collected about you:

Contact Details:

For example:

• Name

• Address

• Passport & ID copy

• Phone number

• Mobil number

• Fax number

• Traffic file number

• Driving license copy

• Trad licenses copy for company only

• Email address

• Social media

• Vehicle registration & insurance

• Bank details

• Vehicle passing report

• Any other document if needed

 

Interests:

Information you provide us about your interests, hobbies, and preferences, including the type of vehicles you are interested in.

 

Website, App and Communication Usage (for example):

How you use our websites and whether you open or forward our communications

 

Sales and Services Information:

Information relating to purchases and services, including payments, complaints, and claims.

 

Identity Verification Information:

Information which enables us to confirm your identity such as government issued photo identity, passport or driving license.

 

Driving Eligibility Information

Information which enables us to confirm your driving eligibility, including driving offences.

 

Financial Crime Prevention Information

Information that enables us to conduct our risk management activities such as the identification of fraud, offences, suspicious transactions, politically exposed persons (PEP’s) and Sanctioned Parties.

 

Device and Service Usage:

Information about how you use our products and services (including usage via your mobile phone or motor car).

 

Vehicle Configuration Details:

Information about the features and current settings of your vehicle, (identified by the Vehicle Identification Number).

 

Vehicle Technical Information:

Information about how the engine and systems within the vehicle perform, (identified by the Vehicle Identification Number).

 

Vehicle / Device Location Information (for example):

Your motor car or mobile device location where you have chosen services which require this data in order to operate. For example, to be able to provide real time traffic information and emergency call services in your motor car or other location specific services through the use of apps.

 

Travel and Hospitality Information:

For example, information you provide us which enables us to make arrangements for you when attending a branded event or visiting the Home of 111 Motors LLC. Depending on the scenario this could include dietary requirements, passport details, arrival and departure times etc.  

 

Job Application Data:

Information you submit via our recruitment website such as: contact information, qualifications and skills, career history etc.

 

 

How your personal information may be used

Use of personal information under UAE data protection laws must be justified under one of a number of legal grounds and we are required to set out the grounds in respect of each use in this policy.

Customer Support and Marketing - to respond to enquiries and to bring you news, offers and events.

We use your personal data for customer care and for personalised communication of our product and service information, with your consent where necessary. For these purposes we may transmit this data to authorised Dealers.

In order to ensure that you receive relevant and personalised communications, we will use data we hold about you to create an individual customer profile. This may include but is not limited to data you have provided to us or which is generated by your use of our products, for example Contact Details, Interests, Website, App and Communication Usage, Sales and Services Information, Device and Service Usage, Vehicle Configuration Details and Vehicle / Device Location Information.

 

 

Legal requests for your information – to comply with our legal obligations, including requests from law enforcement, regulators and the court service.

We may be legally required to provide your information to law enforcement agencies, regulators, courts and third-party litigants in connection with proceedings or investigations anywhere in the world. Where permitted, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.

 

 

Legal grounds for processing of your personal information

Our use of personal data is permitted under UAE data protection law on the basis of the following principal legal grounds:

 

Where necessary to enter into or perform a contract with you

Where needed to comply with our legal obligations

Where necessary in order to protect your or someone else’s, vital interests (in life threatening situations such as following an accident)

Where we use it to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights (our legitimate interests include promoting our business and tailoring news and offers to you, research and development of vehicle related products and services, detecting fraud and criminal activities)

Where you have consented to the use (you will have been presented with a consent notice in relation to any such use and may withdraw your consent at any time by contacting us.

 

 

There may be uses that are permitted on the basis of other grounds; where this is the case, we will use reasonable endeavours to identify the ground and communicate it you as soon as possible after becoming aware of the new basis.

Third parties to whom we may transfer your data

Personal information which we collect may be transferred to or accessed by third parties on our behalf, with your consent where necessary.

 

The types of third parties include:

 

 

 

Companies who assist us with the provision of customer services, including concierge support.

 

 

IT providers who provide us systems and services for customer support

 

Logistics and courier companies who transport our products to you

 

Companies who provide transport to you or offer you mobility services (e.g. chauffeurs)

 

Law firms who provide legal advice to us (e.g. where there is a customer dispute)

 

Companies who provide document archiving services

 

 

 

When data is shared it is always done in a secure manner and we ensure that it is only used for the purpose it was collected for and do not allow third parties to abuse their agreements with us.

 

We may transfer your personal information to a third party without your consent if there is an alternative legal ground, for example, it is in our legitimate interest, or if there is a contractual obligation to do so.

 

How do we keep your personal information safe?

We use technical and organisational security measures including encryption and authentication tools to protect your personal information against manipulation, loss, destruction, and unauthorised access by third parties.

Although data transmission over the internet or website cannot be guaranteed to be secure, we and our business partners work hard to maintain physical, electronic and procedural safeguards to protect your information in accordance with applicable data protection requirements.

Examples of our security measures include:

• Tightly restricted access to your data which is granted on a 'need to know' basis and only for the communicated purpose(s)

 

• Only transferring data in encrypted form

 

• Highly confidential data stored in encrypted form

 

• IT systems are technically isolated from other systems and hosted in secure data centres to prohibit unauthorised access e.g. from hackers

 

• Monitoring of IT systems to detect and stop misuse of personal data.

 

Please remember, if you have a personal password which enables you to access certain parts of our websites or any other portal, app, or service we operate, it is your responsibility to keep this password confidential. We ask you not to share your password with anyone.

 

 

 

 

How long do we keep your personal information for

We retain your information only as long as is necessary for the purpose for which we obtained it and any other permitted linked purposes. If information is used for two purposes, we will retain it until the purpose with the longest period expires. We will stop using it for the purpose with a shorter period once that period expires.

We restrict access to your information to only those persons who need to use it for the relevant purpose.


Our retention periods are based on a combination of legal requirements (where applicable) and business needs. Information that is no longer needed is either irreversibly anonymised or destroyed securely.

Use for marketing: 
We retain your personal information for marketing, such as Contact Details and Interests as long as is necessary. For example, if you have expressed an interest in one or more of our products or services, we will keep your information for as long as we have an ongoing dialogue with you, or until such time as you ask us to stop. You retain the right to object to our use of your data for marketing at any point.

Use to perform contract:
In relation to your information used to perform any contractual obligation with you, we may retain that data whilst the contract remains in force plus six years to deal with any queries or claims thereafter.


Where claims are contemplated:
Where we reasonably believe it will be necessary to defend or prosecute or make a claim against you, us or a third party, we may retain relevant data for as long as that claim could be pursued.

 

 

 

 

Changing your marketing preferences

You can change your marketing preferences, withdraw your consent for marketing or object to our use of your data for marketing purposes by one of the following:

• Calling the Customer Contact Team on +971 (4)320 4111

 

• Sending an email to INFO@111MOTORS.COM

 

• By writing to us at:
     Customer Contact Team
     111 MOTORS LLC Showroom number 16 Block 2, Al Aweer new car market, Dubai, UAE, P.O.BOX 90480

 

 

Contacting us about this privacy policy

 

If you have any questions in relation to our use of your information you should first contact the Client Contact Team by one of the following:

• Calling the Customer Contact Team on +971 (4)320 4111

Sending an email to INFO@111MOTORS.COM

 

• By writing to us at:
     Customer Contact Team
     111 MOTORS LLC Showroom number 16 Block 2, Al Aweer new car market, Dubai, UAE, P.O.BOX 90480

   

Under certain conditions you have the right to ask us to:

• Provide you with further detail about how we use your information

 

• Provide you with a copy of your information

Update any inaccuracies in the information we hold about you

Delete any information about you that we no longer have a lawful ground to use

 

• Remove you from our direct marketing lists when you object to our marketing or withdraw your consent

 

• Provide you with your personal information in a usable electronic format and transmit it to a third party of your choosing (right to data portability)

 

• Restrict our use of your personal information

Cease carrying out certain processing activities based on the legitimate interests ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights.

 

Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime), our interests (e.g. the maintenance of legal privilege) and the rights of third parties.

If you are dissatisfied with our use of your information or our response to any exercise of these rights, you have the right to complain to your data protection authority